Tips on How to Get the Best From Outsourcing

Outsourcing is becoming more common as communications and education improves in all parts of the world. This is forming an increasing pool of people who are available to work on projects from data entry to mobile app development or even scientific research. We have choice, a great deal of it in fact, but this also makes it very important to choose the right people. People who have the ability to deliver quality work and on time.

There are people who have expertise in almost any area you can imagine. This is one of the biggest advantages of outsourcing. While some people may look for certifications and training, particularly in very technical fields, I look at reviews, ratings and the number of completed jobs. I also need to know how well they communicate when I am searching for a new person or group to outsource a job to. The following article briefly describes some of the processes I go through to ensure I am getting the best from my outsourcing endeavors.

Building Contacts

One of the best ways to have a quality pool of people or team that you can turn to for projects is to use small jobs or parts of current projects. Send these out as test jobs to find professionals that can do acceptable work. This will quickly weed out those that are not committed or do not have the skills to do the job properly. This can cost a small amount of time and money but it will leave you with several choices when you need to have work done on your next project. With this pool of workers, if one is not available then you have options with others that you have already worked with.

Value and Price

One thing I have learnt when using outsourcing is that while price is important, concentrating on it to the exclusion of quality, reliability and integrity is a recipe for disaster. The huge influx of outsourcing workers from countries that have low wages has led to some people chasing lower and lower prices. Quality outsourced workers with skills and experience are not attracted to this end of the market. This makes it harder to get top quality work on schedule. It can be one of the hardest areas to get right and I can say from experience, if you are faced with a choice between a higher price with a team or contractor you know, or a lower price with a new face that promises everything, then price should not be the deciding factor.

Communication

Outsourcing requires very good communications particularly when your defining the goals of the project and explaining how you wish it to be carried out. Here are some tips that I use to keep on top of communications and ensure that information gets passed both ways efficiently.

  • When defining the project always remember, the information you give them is all they have. They know nothing about the project, the specific job and any special requirements except what you relate to them. I have made this mistake and when checking what I specified I realized that I knew what I wanted but had not given them the information. Luckily a quick update and they were able to deliver what I needed once they got the full picture.
  • Maintain regular contact so that you are aware of progress and any problems. This is vital because if you leave checking until the last minute you can get a nasty surprise. In a big project with many separate contractors it can be tempting to wait for problems to be brought to you but this can quickly drag the whole project down.
  • Try to have multiple ways of contacting the people you are outsourcing. I always try to have an email address, a chat program contact and a telephone number. This has saved my bacon a few times when a project has needed a drastic change or to be put on hold because I have been able to contact the person concerned immediately.

Learn By Doing

It is true that sometimes things do not work out and particularly when you are new to outsourcing it can be discouraging. I have talked to others that have had a bad experience and are reluctant to try again. This is understandable but in many cases they did not learn how to identify good contractors and had no experience on how to manage contractors effectively to obtain acceptable results.

Outsourcing can seem complicated but it is no more complicated than hiring a person to do a job and then supervising them so that it is completed to your satisfaction and on time. The best way to learn these skills is to hire contractors and use the information that is here to find the way that works for you.

Jumping in at the deep end might work for some but slowly finding a system that suits you as you learn the best way to make payments and set progress points is much more likely to succeed. Expanding your outsourcing can then happen quickly and without stress. Information is the key. I like to go into any venture well prepared and having the right information can be the difference between failing or success.

How To Choose The Best Offshore Outsource Software Development Company

Developing good computer and mobile applications is a very difficult task. For many companies, creating custom programs is nearly impossible to do in-house due to high costs, long turnaround times, and the need to hire additional employees. Fortunately, offshore outsource software development is a good option that can save money and result in the production of an easy-to-use application that has been built according to your specifications.

Today, many countries have multilingual companies that are capable of developing a wide range of computer and mobile applications, including video games, database management, and customer relationship management programs, to name a few. Many countries offer highly competitive pricing, especially those that are able to benefit from cheaper labor forces and lower taxation.

Selecting the right company is not easy. You need to start by finding a company that understands your language well. Any breakdown in communication can lead to slower turnaround times, extra costs, and an inferior program being developed. Be sure to speak to representatives of the companies you are considering and gauge how well they can understand what you are saying and your needs.

Fortunately, many countries, including third world countries, are able to provide exceptional services that are on par with those of developed countries. Do not disregard their services, since some of these countries are currently producing some of the best programmers around.

Since the number of companies are increasing, you will need to separate the well established companies from the newer companies. Companies that have a history of working with people in other countries for a number of years may be able to provide a higher level of service than newer institutions.

To figure out which company is right for you, you should take the time to look through their portfolios. You may notice that some companies have some well known software titles on their resumes. If you find a company that has titles that you have not heard of before, try to find a demo of it, so you can get an idea of what their applications are like.

Once you have created a shortlist of your favorite companies, you should find out what their customer service is like. Find out what their hours of operation are and ensure that they work for your schedule. You should also look into how they communicate. For example, some companies offer live text or video chat, phone lines, and shared online project management services.

To choose the right company, you will need to consult with each one prior to making a final decision. Provide them with a detailed description of what you need and consult with them to find out how they have interpreted your specifications. This is a great way to figure out who clearly understands what you need your application to do. They should also be able to provide suggestions for improvement.

When selecting a company for offshore outsource software development, you will need to request a detailed document on their fees. Find out what they charge for and how much they charge. You do not want to get surprised by any unexpected fees.

The Philippines – One Of The Best Offshore Outsource Solutions

If your company is currently in search of cost-cutting and productivity-enhancement solutions, outsourcing may just be the thing it will require. What exactly is outsourcing? Outsourcing refers to the process of hiring an individual or entity to handle one or more of the company’s business activities. Outsourcing is popularly referred to as Business Process Outsourcing or BPO.. In the early days of BPO, the commonly outsourced tasks were payroll, accounting and technical or customer call center support. Today, the BPO industry has grown to include other core and non-core tasks like inventory, logistics, financial analysis, medical and legal transcription, digital arts and animation, telemarketing and more. Let’s take a closer look at the many perks of outsourcing, and learn why the Philippines is one of the favorite offshore outsource solutions today.

What Are The Objectives Of Business Process Outsourcing?
The objectives of offshore outsource solutions are aplenty. First, it allows firms to reduce total overhead costs and enable them to significantly lessen overall workload as well. Second, since labor costs vary from one country to another, many Western firms, notably the Americans and Europeans, prefer to outsource jobs to developing nations, where labor costs are cheap and there’s lots of skilled talent. For example, a Los Angeles, California-based sports outfit manufacturer may wish to hire dedicated outsource staff from countries like India, Singapore or the Philippines, because daily wages are a fraction of those in the US.

According to outsourcing experts, there are two major types of BPO segments – Back Office and Front Office. The back office segment generally involves human resources, logistics, payroll and billing. The front office segment covers such aspects as inbound/outbound customer service and technical support, sales, marketing, advertising and promotions.

Why The Philippines Is a Favorite Offshore Outsource Solution
The Philippines, along with China, India and others, has become a major option for dedicated outsource staff. The Philippines has become a favorite BPO location because of its educated workforce and its large number of English-language speakers. There are currently hundreds of multinational companies operating in the country and providing a wide assortment of outsourcing solutions. While the growth of the BPO industry in the Philippines has largely been credited to the boom in call centers, the country now presents a wider array of outsourced services. A Philippines BPO service provider now offers web site development, medical transcription, search engine optimization, content development and more.

Other Advantages Of Outsourcing To The Philippines
For companies that are looking for dedicated outsourcing staff, a Philippines BPO service provider can offer a series of advantages. First, the country is strategically located in the heart of Asia, in the crossroads where east and west meet. Second, a Philippines BPO service provider can offer its clients a lucrative entry point to the thriving ASEAN region market, with its population of over 500 million people. Third, the Philippines also offers low housing, electricity, water and telecommunications costs.